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Mar 29, 2021

Customer Experience is everybody’s job, although sometimes it might be hard to see how you can influence it. It may seem like you can’t make an impact if you aren’t in a leadership position, but that isn’t the case. Today, we are going to talk about some ways you can make an impact on customer experience,...


Mar 22, 2021

Every job has a process – whether it is well documented or not, effective or not, enforced or not. And, whether you are the kind of person who likes process or not, you still follow a process. For those of you who get itchy when talking about a process, we might also call it guidelines. You have some set of guidelines...


Mar 15, 2021

We can all use some tips when it comes to managing meetings better. Whether you attend the meeting or host it, this week, I’m covering tips that will help you ensure you are being as productive as possible.

http://www.pmocoaching.com/podcast/072


Mar 8, 2021

I ready The 7 Habits of Highly Effective People not long after it was originally released, and then not again until last year. I was blown away. I think it is a book you can learn from over and over again.

This week, we talk about Habit #2: begin with the end in mind. I think it is really important to make sure you...


Mar 1, 2021

I find the social science of the brain to be a very interesting topics, which means I read a lot of books about it. It is a fairly new science, and scientists admit that there is still a lot to learn, but that doesn’t mean we shouldn’t take what is known and apply it to the way we work.

Work, by its definition,...